Customer Service FAQ's

On this page, you'll find...

• Help! I can't log in!
• I need to update billing Information
• I don't want to quit for real... can I just pause my subscription?
• I'm thinking about quitting
• My billing statement doesn't look right. What do I do?
• Can I work directly with Crystal? Do she do 1:1 coaching?
• Is there an affiliate program for eTeach Online?

Scroll down for more!

The form at the bottom of this page is for eLearning & Instructional Design for Beginners Mastermind Community members only.

If you are not a member and you'd like to contact Crystal, please click here to go to my general contact page.

In order to best serve our customers, other inquiries submitted using this form will be deleted. Thank you!

If you need to cancel your membership, please follow the instructions on this page. There is no need to submit a customer support ticket.

For eLearning & Instructional Design for Beginners customer support requests, please fill out the form below.

** Please Note: To ensure that you receive a response from us, please add [email protected] to your email contacts.

Help! I can't login!

Troubleshooting - common issues

1. There are duplicate emails for you in the system. Is it possible you are trying the wrong one? Before contacting support, try:

• a different email
• searching your email addresses for your welcome email
• the "forgot my password" option on the login page with each of your email addresses until you get the right one

2. You've not yet completed your registration. If none of your emails work and you have no confirmation emails in your email search (check SPAM folders), it's possible that a glitch in the system prevented you from completing your signup. 

• For a free 30-day trial of the eLearning & Instructional Design for Beginners Mastermind Community, visit https://eteachonline.com/join

If you've checked all of those things and the reset password link didn't work for you, contact support to check your account and/or reset your password.

Update Billing Information

I need to update my billing. How do I do that?

1. Log in
2. Click your profile picture at the top right (may be a default profile image)
3. Click settings from the drop-down menu
4. On the settings page, click "billing" at the top right
5. Update information

Or... click the button below..

Pause a Subscription

I don't want to QUIT, we're like family now! I just need to pause my subscription for a while.

Can I do that? 

YES! It's actually a great idea to retain your current rate, but just take a break for 1, 3, or 6 months.

Click here to request a pause.

Cancel a Subscription 

😢 Was it something we said? 

We hope it's just a timing issue and we'll be seeing you again in the (success) forums soon! 

• Did you know you also have the option to pause? (see this information immediately above)

**Would you rather PAUSE your account for 1, 3, or 6 months? This allows you to retain your current rate! See above! We have recently increased prices and by cancelling your membership you forfeit current member pricing**

Before you go, we'd like to know if we can help you over a bump in the instructional design road. Use the Contact Support form at the bottom of the page if you need help finding something!

Decided you definitely want to quit? Find the appropriate form below!

Cancel My eLearning & Instructional Design for Beginners Membership Community Membership

Hit the button below to fill out the eLearning & ID for Beginners Mastermind Community cancellation form.

This form is for the eLearning & ID for Beginners Mastermind Community ONLY.